Shipping Policy
SHIPPING: Australia only. We are working on expanding the brand to offer worldwide shipping.
GENERAL INFORMATION: Orders containing in-stock merchandise usually ship within 24 hours of placing the order. However, orders may take 1-2 business days to fulfill.
Delivery Partner: Australia Post
Delivery Time-Frame:
Express Shipping – Delivery time is approximately 1-2 business days (longer if outside of the metropolitan area).
Standard Shipping - Delivery time is approximately 3-7 business days (longer if outside of the metropolitan area).
Please note: Orders placed during holiday seasons or during select times under COVID may take longer to fulfill, however we pride ourselves on getting orders out quickly and take measures to do so during peak times to help avoid extra delays. Please note, Marfia Beauty is not responsible for delays caused by shipping carriers as shipping carriers may experience their own delays due to COVID.
LOST PACKAGE: Marfia Beauty is not responsible or obligated to replace or refund packages delivered to the address provided at checkout. If a package is marked “Delivered,” please first check your order to ensure the shipping address provided was correct. If the address provided was correct, contact the local post office responsible for delivering the package (found on the tracking page). After describing the situation and providing tracking, they will be able to assist you in recovering your package.
RETURN TO SENDER: Immediately contact the carrier if your tracking information says an attempt to deliver was made, or is deliverable and being returned to sender. Typically this means there is an error in the shipping address provided, or the carrier was unable to drop off your package and needs your assistance. If they are unable to redeliver your package, please email contact@marfiabeauty.com with the issue, order number, and/or correct shipping address immediately.
Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be refunded less shipping costs.
Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be refunded less shipping costs.
DELAYED: Immediately contact the carrier if your tracking information says delayed. Typically this means additional information is needed to deliver your package. If they are unable to deliver your package, please email contact@marfiabeauty.com with the issue, order number, and/or correct shipping address.